Terms of Service

These Terms of Service (the “Terms”) form a legally binding agreement between you (“you” or “Customer”) and GTMHack Ltd (“GTMHack”, “we”, or “us”). By creating an account or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. Who we are and what this document does

GTMHack Ltd is a company registered in England and Wales. We operate an AI-native go-to-market platform (the “Service”) that helps sales teams research accounts, draft outreach, manage replies, and run their pipeline. This document sets out the rules for using it.

2. Your account

You are responsible for your account, your password, everything that happens under it, and every user you invite to your workspace. You confirm that you are at least 18 years old, that you have the authority to bind the entity you represent, and that the information you give us is accurate.

You must tell us promptly if you suspect your account has been compromised. We reserve the right to suspend accounts to protect the Service or other customers.

3. The Service and what you can do with it

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription. You may not: resell the Service, reverse-engineer it, remove any notices, use it to build a competing product, or scrape it beyond what our API expressly permits.

The Service evolves. We add features, remove features, and change how things work. We will not materially reduce the core functionality of a plan you are actively paying for without giving you reasonable notice.

4. Acceptable use and the outbound rules

Because we help you contact people, you must contact them lawfully. Specifically, you agree not to use the Service to:

• Send unsolicited commercial messages that violate CAN-SPAM, PECR, CASL, UK GDPR, EU GDPR, or any applicable local law;
• Send content that is defamatory, discriminatory, obscene, or infringes anyone’s rights;
• Impersonate any person or entity, or misrepresent your affiliation;
• Distribute malware, phishing content, or any material designed to harm systems or deceive recipients;
• Contact any individual who has opted out, unsubscribed, or told you to stop;
• Scrape, harvest, or otherwise collect personal data unlawfully to feed into the Service.

Full detail lives in our Acceptable Use Policy, which forms part of these Terms.

5. Fees, billing and refunds

Fees are the prices shown on our pricing page at the time you subscribe or upgrade. All fees are exclusive of VAT unless stated. Monthly plans renew each month; annual plans renew each year, on the same calendar date. Non-payment gives us the right to suspend the Service after reasonable notice.

You may cancel at any time from the billing portal. Cancellation stops the next renewal; it does not automatically refund the current period. Statutory refund rights (including the UK 14-day right of withdrawal for consumers, where applicable) are unaffected.

Usage-based components of the Service (such as top-up packs and any capacity we bill you for using) are non-refundable once consumed. Full detail of how capacity is metered is available inside your workspace and on request.

6. Your data and the data you upload

You own the data you put into GTMHack (“Customer Data”). You grant us a limited licence to process it solely to provide the Service. We do not sell Customer Data. We do not train our foundation models on Customer Data. We handle personal data as a processor under the Data Processing Addendum, which forms part of these Terms.

You confirm you have all rights and lawful bases needed to give us the Customer Data, including any personal data. You are the data controller for Customer Data; we act as processor.

7. Intellectual property

The Service, the underlying software, our documentation, and everything we create outside of your Customer Data belongs to GTMHack or our licensors. Your Customer Data belongs to you. Feedback you send us can be used by us freely (thank you in advance).

8. Third-party integrations

The Service connects to third-party services (mail providers, CRMs, dialers, model providers). Your use of those services is governed by their own terms. If a third-party service changes or shuts down, we may need to remove or change our integration.

9. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). Each party will protect the other’s Confidential Information with the same care it uses for its own, and will not disclose it except to employees and contractors who need it and are bound by confidentiality obligations.

10. Warranties and disclaimers

We provide the Service with reasonable skill and care. The Service is provided “as is” and we disclaim all other warranties to the fullest extent permitted by law — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated content is inherently probabilistic and may occasionally be inaccurate; you are responsible for reviewing and approving anything you send.

11. Liability

Neither party is liable for indirect, consequential, incidental, or punitive damages, or for lost profits or lost data, however arising. Each party’s aggregate liability under these Terms is capped at the fees you paid us in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, or anything else that cannot be limited by law.

12. Termination

Either party may terminate the subscription for material breach that is not cured within 30 days of written notice. On termination, your right to use the Service ends. We will make Customer Data available for export for 30 days, after which we will delete it in line with the DPA and our retention schedule.

13. Governing law

These Terms are governed by the laws of England and Wales. Disputes fall under the exclusive jurisdiction of the courts of England and Wales, save that either party may seek injunctive relief in any court of competent jurisdiction.

14. Publicity and use of customer marks

Unless you opt out as described below, you grant GTMHack a non-exclusive, non-transferable, royalty-free, worldwide licence during the subscription term to use your company name, logo, and trademarks (your “Marks”) to identify you as a customer of GTMHack — including on our website, in customer lists, sales presentations, marketing and advertising materials, investor materials, and press announcements.

In exercising this licence we will: (a) comply with any brand or trademark usage guidelines you provide to us in writing; (b) not state or imply any endorsement or partnership beyond the fact that you use the Service; (c) not disclose your Confidential Information or non-public usage data; and (d) acquire no ownership interest in your Marks, with all goodwill arising from their use inuring to you.

Opt-out and revocation. You may decline or revoke this licence at any time, in whole or in part, by emailing legal@gtmhack.ai. Revocation applies prospectively: we will remove your Marks from digital materials within 30 days and from physical materials at the next production run. Revocation does not require us to recall materials already distributed.

Case studies and testimonials. Any case study, testimonial, or marketing material that quotes you or your personnel, names an individual, or includes your performance data or metrics will only be published with your prior written approval, which you may withhold at your discretion.

15. Changes and contact

We may update these Terms from time to time. If we make a material change, we’ll tell you by email or in-app. Continued use after the effective date means acceptance. Historical versions are available on request.

Questions: legal@gtmhack.ai. Post: GTMHack Ltd, United Kingdom.